Definition
A tracked request to perform a specific maintenance or repair task, from creation through completion.
A work order is a documented request to carry out a specific maintenance or repair task. It captures what needs doing, who's responsible, and its status from open to completed.
Tracking work orders — rather than relying on memory or scattered emails — ensures issues don't fall through the cracks, creates a record of what was done, and helps the board see recurring problems. Management software typically routes and tracks these automatically.