Terms of Service

Please read these Terms of Service ("Terms") carefully. By accessing or using the website, platform, or services (collectively, the "Service") offered by Vlge Inc. ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms. The Service is a software-as-a-service (SaaS) platform designed to assist communities, property managers, HOA boards, and related entities with management tools, communications, document storage, payments, and other community-related features.

If you do not agree to these Terms, do not access or use the Service.

Acceptance of Terms

By creating an account, subscribing, or otherwise using the Service, you represent that you have the authority to enter into these Terms on behalf of yourself or the entity you represent. These Terms form a binding agreement between you and the Company.

The Company may update these Terms at any time by posting the revised version on the website. Continued use of the Service after changes constitutes acceptance of the updated Terms.

Description of Service

The Service is a password-protected online platform providing tools such as community management features, document sharing, communication portals, payment processing, violation tracking, maintenance requests, accounting tools (including expense categorization and budgeting), surveys, polls, elections, meeting management, vendor directories with review and reply capabilities, website building tools, domain pointing, third-party service integrations (e.g., hiring platforms for neighborhood tasks), advertising services via the Village Neighbor Network, professional services including dedicated bookkeeping specialists, monthly reconciliation and reporting, tax preparation and filing (e.g., Form 1120-H and 1099s), resale document coordination, full access to the Vlge Pro platform, AI assistants and automation tools, and other resources for communities, property managers, and HOA boards.

Access is provided on a subscription basis. The Company maintains the platform and may add, remove, or modify features at its discretion, including the scope, delivery method, or use of third-party contractors for professional services to ensure scalability and adaptability to user needs.

In the event the Company intends to discontinue the Service, it will provide at least 30 days' notice to active subscribers.

Bonuses or incentives offered at signup are not guaranteed ongoing and may be discontinued without notice.

The Service's financial tools (e.g., budgeting and expense tracking) and professional services are provided for informational, organizational, and coordination purposes only and are not a substitute for professional accounting software or advice. You are responsible for verifying accuracy and compliance with applicable financial regulations.

Account Registration and Security

To use the Service, you must create an account with accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

You agree to notify the Company immediately of any unauthorized use.

The Company reserves the right to suspend or terminate accounts for violations of these Terms.

Fees and Payment

Subscriptions are billed in advance on a recurring basis (monthly, quarterly or annually, as may be made available and selected from time to time). Fees are as displayed at the time of purchase.

You authorize the Company to charge your provided payment method for all fees, including renewals.

Failed payments may result in immediate suspension of access until remedied.

Taxes are your responsibility, excluding taxes on the Company's income.

Subscriptions auto-renew unless canceled before the renewal date.

Payment Processing

The Service may include features allowing users (such as property managers, HOA boards, or residents) to process payments for dues, assessments, fines, fees, maintenance charges, or other community-related transactions (collectively, "Community Payments").

All Community Payments are processed through reputable third-party payment processors (e.g., Stripe, Inc. or similar providers) ("Payment Processor"). The Company does not directly process or store full payment card information. Payment details are transmitted directly to the Payment Processor in a secure, encrypted manner compliant with Payment Card Industry Data Security Standards (PCI DSS).

Through Stripe Connect, communities may onboard as connected accounts to charge their own users directly. As a connected account holder, you are responsible for compliance with Stripe's merchant requirements, including KYC verification, and you act as the merchant of record for your transactions. The Company facilitates connections but is not liable for your merchant activities, disputes, or compliance failures.

By using the payment features:

You authorize the Company to share necessary transaction information with the Payment Processor to facilitate payments.
You agree to be bound by the Payment Processor's terms of service, privacy policy, and any applicable agreements (e.g., Stripe's Services Agreement, available at https://stripe.com/legal).
Transactions are subject to the Payment Processor's rules, including fees, chargebacks, disputes, refunds, and reversal policies.

The Company is not responsible for:

Errors, delays, or failures in payment processing caused by the Payment Processor, your financial institution, or network issues.
Any fees charged by the Payment Processor or your bank (e.g., convenience fees, ACH fees, or international transaction fees), which may be passed on to the payer and disclosed at the time of transaction.
Disputes between payers and payees; you must resolve payment disputes directly with the involved parties or through the Payment Processor's dispute mechanisms.

Chargebacks or disputed transactions may result in reversal of funds, suspension of payment features, or additional fees. You agree to cooperate in resolving any disputes and indemnify the Company against losses arising from chargebacks related to your use of the Service.

The Company reserves the right to change Payment Processors or modify payment features at any time, with notice where required.

Refund and Cancellation Policy

All subscription purchases are non-refundable once the billing period begins, except in cases of significant and prolonged service unavailability that prevents intended use.

To request consideration for a refund due to downtime, contact support with details, including account information and affected periods. Requests are evaluated individually.

Cancellation: You may cancel your subscription at any time via your account settings, effective at the end of the current billing period. No prorated refunds for partial periods.

License and Restrictions

The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal community management purposes during your active subscription.

You may not: (a) copy, modify, or create derivative works; (b) reverse engineer or decompile; (c) share access with unauthorized users; (d) use the Service for commercial resale or unauthorized distribution; (e) upload unlawful, harmful, or infringing content; or (f) interfere with the Service's operation.

User-generated content (e.g., documents, messages) remains your property, but you grant the Company a license to host, display, and process it as necessary to provide the Service.

Website Building, Domain Registration, and Pointing

The Service may include tools to build customizable community websites and facilitate domain-related services. If you use these tools to create or manage websites, or to register, renew, transfer, or point custom domains or subdomains to the Service (collectively, "Domain Services"):

Self-Managed Domains: For domains you register or manage independently (e.g., pointing existing domains via DNS records to vlge.io or subdomains), you are solely responsible for domain registration, DNS configuration (including CNAME/ALIAS records for proper routing and data isolation), renewal, WHOIS accuracy, and all hosted content. The Company provides hosting facilitation and traffic recognition (e.g., mapping domains/subdomains to your organization's isolated data) but is not liable for domain disputes, downtime due to misconfiguration, registrar issues, propagation delays, or third-party DNS failures. You must ensure domains comply with applicable laws, do not infringe trademarks or third-party rights, and are used only for lawful community purposes.

Facilitated Domain Registration via Route 53: We may offer domain registration, renewal, or transfer services for a fee through Amazon Route 53 (AWS), acting as an intermediary with ICANN-accredited registrars (e.g., Amazon Registrar, Inc.). Fees (displayed in your dashboard or during purchase) cover our service markup, AWS base registration costs (annual, varying by TLD—e.g., .com, .org), associated hosted zone charges, and related processing. Registration is subject to availability; we do not guarantee approval, as final acceptance rests with the registry operator or registrar. Domains are registered in the name of your organization (or designated entity) as the registrant, with our details potentially used for technical/administrative contacts only.

By requesting Domain Services:

You authorize us to register/renew/transfer the domain on your behalf and share necessary information (e.g., registrant details) with AWS/registrars.
You agree to comply with all applicable ICANN policies, registrar terms (e.g., Amazon Registrar Policies), registry rules, and UDRP/UDRP-equivalent dispute procedures.
You are responsible for providing accurate registrant/contact information, maintaining ownership, and handling any disputes (e.g., trademark claims).
Auto-renewal may be enabled (with prior notice); you can opt out via dashboard settings. Failure to renew may result in domain expiration/loss—we provide reminders but no liability for lapsed domains.
We may suspend or cancel Domain Services for non-payment, violations, or registrar rejection.

The Company facilitates these services but makes no warranties regarding domain availability, approval, performance, or protection from disputes. We are not liable for registry/registrar actions, downtime, loss of domain control, or indirect damages. Additional AWS costs (e.g., DNS queries beyond base, health checks) may apply and be passed through or included in fees.

Intellectual Property

All content, software, and materials in the Service (excluding user-generated content) are owned by the Company or its licensors and protected by copyright, trademark, and other laws.

No transfer of intellectual property rights occurs. Unauthorized use constitutes infringement, and the Company may terminate access and pursue remedies, including liquidated damages of $500 per instance of unauthorized sharing.

Multi-Tenancy and Data Isolation

The Service operates on a multi-tenant architecture, where multiple organizations share infrastructure but data is strictly segregated by organization ID. You acknowledge that your data is isolated from other tenants, and the Company employs measures (as detailed in our Privacy Policy) to prevent cross-tenant access. Platform owners may have oversight access to all tenants for administrative purposes, but this is governed by role-based controls. You are responsible for managing access within your organization and ensuring compliance with data protection laws.

User-Generated Content

You may upload, post, or share content such as vendor reviews, survey responses, poll results, election data, meeting notes, or other materials ("UGC"). You retain ownership of UGC but grant the Company a worldwide, royalty-free license to use, store, display, and distribute it as needed for the Service.

UGC must not be unlawful, defamatory, infringing, or harmful. The Company may moderate, remove, or refuse UGC at its discretion but is not obligated to do so.

For vendor directories: Residents may add, review, and rate vendors. Vendors (or their representatives) may reply to reviews to provide context or corrections, promoting transparency (an industry standard to mitigate bias and disputes). Reviews and replies are UGC; the Company does not endorse them and is not liable for accuracy or outcomes. You agree not to post false reviews or manipulate ratings.

The Company may use aggregated, anonymized UGC and related metadata for platform improvements, product development, internal analytics, and marketing purposes (such as case studies, promotional materials, website features, blog posts, or investor communications), subject to our Privacy Policy. Such use will be in aggregated and de-identified form only, and will not identify any specific user, organization, or individual without separate consent where required by law.

Third-Party Services

The Service may integrate with or facilitate access to third-party services, such as hiring platforms (e.g., TaskRabbit for neighborhood drive-throughs or tasks) or contractors for Professional Services (e.g., bookkeeping, tax preparation, or resale coordination). These are governed by the third-party's terms, and you engage them at your own risk. The Company is not liable for third-party performance, disputes, damages, or data shared with them. You must comply with their policies and indemnify the Company against related claims.

Advertising Services (Village Neighbor Network)

The Service includes an ad network allowing vendors to place targeted advertisements on community websites or portals, subject to quality standards (e.g., relevance to community needs, no misleading claims). HOAs may opt-in and retain a portion of ad revenue, with the Company retaining a portion as a facilitation fee.

By participating:

You authorize ad placements and agree to display them in designated areas.
Ads must comply with laws (e.g., truth-in-advertising); the Company may reject or remove non-compliant ads.
Revenue is calculated monthly based on impressions, clicks, or sales (as specified in your dashboard) and paid out via Stripe or similar, net of fees.
The Company is not liable for ad content, performance, or disputes between advertisers and communities.

This feature, including ad formats, placement options, targeting capabilities, quality standards, revenue calculation methods, payout processes, and participation rules, may be added, modified, suspended, or discontinued at any time, in our sole discretion, without prior notice or liability to you. Continued participation or use of the Service after any such changes constitutes your acceptance of them. We encourage you to check your dashboard or the platform periodically for updates.

Professional Services

The Service may include optional professional services ("Professional Services") such as dedicated bookkeeping specialists, monthly reconciliation and reporting, tax preparation and filing (e.g., Form 1120-H and 1099s), resale document coordination, full access to the Vlge Pro platform, AI assistants and automation tools, and related coordination activities. These services are designed to assist with administrative tasks and are provided on a coordination and facilitation basis only.

Scope and Delivery: Professional Services focus on reconciliation, reporting, preparation, and coordination based on data you provide through the Service. The Company may use third-party contractors, AI tools, or automated processes to deliver these services for efficiency and scalability. Services do not include audits, attestations, or guarantees of completeness, and are subject to availability and additional fees as displayed in your dashboard or agreed upon separately.

User Responsibilities: You are solely responsible for the accuracy, completeness, and timeliness of all data inputted into the Service (e.g., transaction categorizations, homeowner records, violations, ACC requests, or financial details). Errors in your inputs may result in inaccurate outputs, reports, or documents, and the Company shall not be liable for any such inaccuracies, omissions, or resulting consequences. For tax preparation, you retain final responsibility for reviewing, approving, signing off on, and filing all documents; the Company provides preparatory assistance only and does not act as your tax advisor or representative.

Resale Document Coordination: This is included as part of Professional Services (no additional charge to your organization) and involves facilitating the secure exchange of required information between your organization, requesting parties (e.g., title companies, real estate agents, escrow officers, or sellers), and any chosen document preparer. The Company does not charge your organization for coordination activities.

Resale Document Preparation: Preparation of resale certificates or related documents (distinct from coordination) is an optional service. If you elect to use the Company as the preparer (rather than an independent third-party preparer such as HomeWiseDocs or similar services), separate fees will apply. These fees will be disclosed at the time of request or in your dashboard, will comply with applicable laws including statutory caps (e.g., Texas Property Code §207), and may require upfront payment from the requesting party before processing. You authorize the Company to collect such reasonable preparation fees directly from third parties (e.g., title companies, agents, escrow officers, sellers, or other requesting entities) when they initiate requests through the platform or on your behalf. These fees are not charged to or passed through to your organization and are separate from coordination services. If you prefer or continue using an independent preparer, the Company will coordinate the necessary data provision (pulling from your up-to-date records in the Service) but bears no responsibility for any fees charged by that third-party preparer or for the accuracy/completeness of their preparation.

Third-Party Involvement: The Company may engage third-party contractors or services for Professional Services delivery. You agree to cooperate with such parties and acknowledge that their involvement is governed by this section and the "Third-Party Services" provisions below.

Limitations: Professional Services are not financial, legal, or tax advice. You should consult qualified professionals for specific needs. The Company reserves the right to modify, suspend, or discontinue Professional Services (or components thereof) at any time, with notice where practicable, to adapt to platform growth or regulatory changes.

Additional fees may apply for certain Professional Services components, such as resale document preparation (if provided by the Company), premium AI features, dedicated bookkeeping add-ons beyond basic coordination, or other optional services, as displayed in your dashboard, during selection, or invoiced separately. These fees are charged to and collected from the applicable requesting party (not your organization) and are non-refundable once the applicable service commences.

The Company may adjust fees for these optional services from time to time to support platform scalability, service enhancements, or compliance with regulatory changes, with at least 30 days' notice provided to existing subscribers via email or dashboard notification.

Disclaimer

The Service provides tools and information only. It is not professional advice (legal, financial, accounting, or otherwise). Users should consult qualified professionals for advice specific to their community or HOA.

Features like surveys, polls, elections, and meeting management are for facilitation only; the Company does not guarantee anonymity, accuracy of results, or legal compliance (e.g., voting laws). You are responsible for ensuring tools meet your governance needs.

THE SERVICE, INCLUDING ALL FEATURES, CONTENT, FUNCTIONS, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR THROUGH THE SERVICE (INCLUDING BUT NOT LIMITED TO PAYMENT PROCESSING VIA STRIPE CONNECT, ACCOUNTING TOOLS, BUDGETING FEATURES, WEBSITE BUILDING, DOMAIN SERVICES, VENDOR DIRECTORIES, ADVERTISING VIA THE VILLAGE NEIGHBOR NETWORK, THIRD-PARTY INTEGRATIONS, SURVEYS, POLLS, ELECTIONS, AND MEETING MANAGEMENT, PROFESSIONAL SERVICES SUCH AS BOOKKEEPING, RECONCILIATION, TAX PREPARATION, RESALE COORDINATION, VLGE PRO ACCESS, AND AI TOOLS), IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, THE COMPANY AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, SECURITY, TIMELINESS, PERFORMANCE, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, BE SECURE OR ERROR-FREE, BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. THE COMPANY MAKES NO WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR AVAILABILITY OF ANY THIRD-PARTY SERVICES, PAYMENT PROCESSORS, ADVERTISERS, VENDORS, OR CONTENT ACCESSED THROUGH THE SERVICE. ANY RELIANCE ON THE SERVICE OR ITS CONTENT IS AT YOUR OWN RISK.

The Company does not guarantee results from using the Service.

Resale document services are provided in compliance with applicable state laws (e.g., Texas Property Code Chapter 207 regarding fees, timelines, and delivery). The Company is not liable for any disputes over fee responsibility between sellers, buyers, title companies, or other parties.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, or punitive damages, or for loss of data, profits, or use, arising from the Service, including any errors, inaccuracies, or outcomes related to Professional Services, user-inputted data, third-party coordinations, or tax/resale document processes.

Total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless the Company, its officers, and agents from claims arising from your use of the Service, violation of these Terms, or infringement of third-party rights, including claims related to UGC, ad content, domain usage, third-party integrations, financial tools, or Professional Services (e.g., disputes over tax filings, resale certificates, or reconciliation errors stemming from your data).

Termination

The Company may terminate or suspend your access at any time for material violations of these Terms, non-payment of fees, fraud, security risks, or at its sole discretion, provided that in cases of termination for convenience (not for cause), reasonable notice will be provided where practicable. Suspension or termination for non-payment or violations does not automatically revoke your organization's ownership of its data.

Upon any termination or expiration of your subscription (including non-renewal or cancellation):

Your right to active use of the Service ceases immediately.
You must cease all use of the Service and delete any local copies of materials obtained through it.
The Company will make your organization's data (including financial records, accounting entries, budgets, transaction histories, and other user-generated content associated with your organization) available for export or download for a period of 30 days (or longer if mutually agreed or required for specific compliance needs) via dashboard tools or other reasonable means (e.g., CSV/PDF exports or secure file transfer).
After this post-termination access period, the Company may delete or anonymize your data in accordance with our data retention policies and applicable law, except as needed for legal compliance, backups, or aggregated/anonymized use as permitted elsewhere in these Terms.
No refunds will be provided for any remaining prepaid subscription periods, except as expressly stated elsewhere (e.g., pro-rata in limited cases of material breach by the Company).

You are responsible for exporting or backing up your data during your active subscription or within the post-termination window, as well as ensuring compliance with any applicable record retention laws or obligations (e.g., those imposed on HOAs or similar associations). The Company is not liable for data loss if you fail to do so, subject to our security and data handling obligations.

Force Majeure

The Company is not liable for delays or failures due to events beyond its control (e.g., acts of God, internet outages, government actions).

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Austin, Texas. You consent to jurisdiction and venue there.

Miscellaneous

These Terms constitute the entire agreement.

If any provision is invalid, the remainder remains enforceable.

No agency or partnership is created.

The Company may assign these Terms; you may not without consent.

Your use of the Service is also subject to our Privacy Policy, which details data handling and is incorporated herein by reference.

Contact: For questions, contact support at the email provided on the website.

Vlge - Community Management Platform