Privacy Policy | VlgeHOA

Last Updated: December 20, 2025

Vlge Inc. ("Company," "we," "us," or "our") operates a software-as-a-service (SaaS) platform designed to assist communities, property managers, HOA boards, and residents with management tools, communications, document storage, payments, and other community-related features (the "Service").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Service. By accessing or using the Service, you agree to this Privacy Policy.

If you do not agree, please do not use the Service.

Information We Collect

We collect information in three main ways:

1. Information You Provide Directly:

Account registration details (e.g., name, email address, phone number, mailing address).
Profile information for property managers, board members, or residents (e.g., property address, unit number).
Content you upload or submit, such as documents, messages, maintenance requests, violation reports, announcements, or forum posts.
Payment information for subscriptions or community payments (processed through third-party providers; we do not store full card details).

2. Information Collected Automatically:

Usage data (e.g., IP address, device type, browser information, pages viewed, time spent on the Service).
Log data and analytics (e.g., features used, interaction with communications).

3. Information from Third Parties:

Data from integrated payment processors or other services you connect.
Information provided by property managers or HOA boards about residents (e.g., contact details for community notifications).
Financial account information from banks and financial institutions you choose to connect through our financial data provider, Plaid.

Financial Data Services (Plaid)

When you connect your bank accounts to track your community's finances, we use Plaid Inc. ("Plaid") to securely access your financial data. By connecting your accounts, you authorize Plaid to:

Access and retrieve your bank account information, including account balances and transaction history.
Transmit this information to us for the purpose of financial tracking and budgeting within the Service.

Your bank login credentials are never stored on our servers. Plaid securely connects to your financial institution on your behalf. We store your financial data (such as transaction history and balances) with encryption to help you manage your community's finances.

You may disconnect your bank accounts at any time through the Service. When you disconnect, we will delete the associated financial data from our systems. For more information about how Plaid handles your data, please review Plaid's End User Privacy Policy.

We do not knowingly collect personal information from children under 13 without parental consent.

How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service (e.g., facilitate communications, process payments, manage documents).
Send administrative notifications (e.g., account updates, service announcements).
Respond to inquiries or support requests.
Enforce our Terms of Service and prevent fraud or abuse.
Comply with legal obligations.
Analyze usage to enhance features and user experience.

We do not sell your personal information. We do not use it for targeted advertising based on cross-site tracking.

Sharing Your Information

We share information only in limited circumstances:

With service providers (e.g., hosting, analytics, payment processing) bound by confidentiality.
With other users in your community as necessary (e.g., board members viewing resident contacts for management purposes; residents seeing announcements).
In response to legal process or to protect rights, safety, or property.
In connection with a business transfer (e.g., merger or acquisition).

For community payments, transaction data is shared with third-party payment processors (e.g., Stripe) subject to their privacy policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including encryption for sensitive data in transit and at rest.

However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Your Choices and Rights

Access and Update: Log in to your account to view or update information.
Deletion: Request deletion of your account or data via support.
Opt-Out: Unsubscribe from non-essential communications.
Cookies and Tracking: Manage browser settings for cookies; note that some features may not work if disabled.

Texas residents may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including confirming processing, correcting inaccuracies, deleting data, or obtaining a portable copy. To exercise rights, contact us at the email below. We respond within 45 days (extendable once).

We do not discriminate for exercising privacy rights.

Data Retention

We retain information as long as needed for the purposes described, or as required by law (e.g., for financial records or dispute resolution). Inactive accounts may be deleted after a reasonable period.

Third-Party Links and Services

The Service may link to third-party sites or integrate services (e.g., payment processors). We are not responsible for their privacy practices.

Changes to This Policy

We may update this Policy periodically. Changes will be posted here with the updated date. Continued use constitutes acceptance.

Contact Us

For questions or to exercise rights:

Email: [email protected]

Address: Vlge Inc., 1606 Headway Cir, STE 19116, Austin, TX 78754