Definition
A set of materials given to new owners introducing the community's rules, contacts, and how to get set up.
A welcome packet is what a community gives new owners to get them oriented — a summary of key rules, dues and payment options, important contacts, amenity information, and how to access the owner portal.
A good welcome packet reduces early confusion and rule violations, sets a positive tone, and helps new residents become engaged, compliant members from the start. It's a simple, high-return communication habit.